Our Refund Policy
We want you to feel confident when subscribing to Mulat Plus. Here's everything you need to know about payments and refunds.
Last updated: June 2026
No Refunds After Payment
Once a payment has been successfully processed, we are unable to offer refunds at this time. Please carefully review your selected plan and pricing before completing your purchase. If you are unsure, you can reach out to our support team before subscribing.
Free Trials
If a free trial is offered on your plan, you will not be charged during the trial period. Your payment method will only be charged at the end of the trial if you choose to continue. You may cancel before the trial ends to avoid any charge.
How Billing Works
- Payments are processed securely through Paddle, our certified merchant of record.
- Your subscription begins immediately upon successful payment.
- You will receive an email receipt from Paddle confirming your payment.
- Subscriptions are one-time purchases and do not auto-renew unless explicitly stated.
- Prices are shown in the currency of your selected plan and are inclusive of applicable taxes.
What You Get with Mulat Plus
Your subscription gives you full access to all Mulat Plus features for the duration of your plan. Features include unlimited AI conversations, voice & speech translation, premium content, and more.
Exceptional Circumstances
While we maintain a strict no-refund policy, we understand that exceptional circumstances can arise. Cases such as duplicate charges, technical failures that prevent access, or unauthorized transactions will be reviewed individually by our team. Please contact us within 7 days of the charge to open a dispute.
Cancellation
If you subscribed to a recurring plan and wish to cancel, you can do so through your Paddle customer portal or by contacting our support team. Cancellation will prevent future charges but will not refund the current billing period. You will retain access to Plus features until the end of your current subscription period.
Have Questions?
If you have questions about your payment, subscription, or this policy, our team is here to help.
Contact Support